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Policies


Shop policies

Hi welcome to Rustic Branches. Thank you for shopping us. We make signs to brighten up your home or to give as a great gift. All our signs are handmade especially for you! We work with raw materials and therefore no two signs will be exactly alike. We do not refund or replace wood pieces with cracks, knots or chips, we believe this is a unique feature about wood that adds character to each piece. Our goal is to make each and every customer happy, please do not hesitate to reach out to us if you have any questions at all. Thank you for shopping us!


Processing Time


Currently our processing time is 2 weeks from the time of purchase. We greatly appreciate your patience as each sign is made to order. If you need a sign sooner please contact us and we can work with you for an extra fee. Please don't hesitate to reach out to us.

We will send out an email when your package has shipped with a tracking number. We ship USPS Priority Mail.


We do not accept returns, exchanges or cancellations


But please contact us if you have any problems with your order. Cancellations will only be accepted within 24 hours of purchase. We are not able to give refunds on custom orders.

  • All sales are final. We work with RAW materials and they are unique in texture and appearance. Color, distressing, and font may vary slightly from picture. However, our customers are very important to us and we want to make sure that your experience here is a positive one! If you are not satisfied with your item(s) for any reason, please contact us and we will do our very best to make sure you are happy.

Rustic Branches is not responsible for undelivered packages due to an incorrect address. A package can be sent again to the correct address at the customers expense. Please be sure to double check your address when checking out.

  • If you need to change an address after ordering please contact us immediately.
  • In the event your sign arrives damaged during transit, please contact us and provide pictures of the damaged product. We will do our best to resolve the situation.

If you are not completely satisfied with your purchase please contact us. We work tirelessly on all of our signs and stand behind them. We want you to be happy with your purchase and be 100% satisfied.